Intro.

Unit 1 Building a relationship
1 Cross cultural understanding 4b

2 Welcoming visitors 2
2 Welcoming visitors 3

3 Small talk keeping the conversation going 1
3 Small talk keeping the conversation going 1b
3 Small talk keeping the conversation going 3
Practice 1:Language focus option

Unit 2 Culture and entertainment
2 Inviting and accepting or declining 1
2 Inviting and accepting or declining 2
2 Inviting and accepting or declining 3
2 Inviting and accepting or declining 4
Practice

3 Eating Out 3

Unit 3 Could I leave a message
1 Preparing to make a telephone call 2

2 Receiving calls 1
2 Receiving calls 2

3 Taking and leaving message Discussion 1
3 Taking and leaving message Discussion 2
3 Taking and leaving message Discussion Practice

4 Asking for and giving repetition 1
4 Asking for and giving repetition 3

5 The secretarial barrier 1 and 2
5 The secretarial barrier 3

Unit 4 Good to hear from you again
1. Cross cultural communication on the telephone 1

2. Making arrangements 1
2. Making arrangements 2
Practice 1

3. Changing arrangements 1 and 3

4. Ending a call 1 and 2
4. Ending a call 3
4. Ending a call 4

Unit 5 Unfortunately there's a problem
2. Problem solvimg on the Telephone 1
Practice 1

3. Complaints 1
Practice 2
Practice 3

Unit 6 Planning and getting started
1. Presentation technique and preparation 4

3 Structure (1) The introduction 2
3 Structure (1) The introduction 3
3 Structure (1) The introduction 4
Practice 1

Unit 8 The middle of the presentation
3. Listing information 1
Practice 1

4. Linking ideas 1 and 2

5. Sequencing 1 and 2
Practice 3

Unit 9 The end is near ... this is the end
2. Summarising and concluding 1, 2 and 3
Practice 1

4. Questions and discussion 1
4. Questions and discussion 3
4. Questions and discussion 5
4. Questions and discussion 6

Unit 10 Making meetings effective
1. What makes a good meeting 2

2. Chairing a meeting 1 and 2

3. Establishing the purpose of a meeting 1

Unit 11 Sorry to interrupt, but
2. Stating and asking for opinion 2 and 3

3. Interrupting and handling interruptions 1 and 2
3. Interrupting and handling interruptions 5

Unit 12 What do you mean by.?
1. Asking for and giving clarifications 1
Practice 1

2.Delaying decisions 1 and 2
Practice 2

3.Ending the meeting 2
Practice 3